C
Clout Dadzzz
Feb 19, 2026Responded
Really fast and friendly they had my truck in and out super fast
Dealer Response
Thank you, Clout! We're glad to hear you had a fast and friendly experience with us. We appreciate your feedback!
Reputation intelligence powered by AI
0/100
Reputation Score
Reputation Score: 90/100
Weighted composite of 4 factors:
172 reviews across 3 platforms:
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Average Rating: 4.5★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
172 reviews across 3 platforms:
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Response Rate: 61%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
172 reviews across 3 platforms:
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Sentiment: 74%
AI-analyzed tone and context across all review text.
172 reviews across 3 platforms:
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Review Volume: 1838
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
172 reviews across 3 platforms:
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4.5★
Average
Average Rating: 4.5★
172 reviews across 3 platforms:
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79%
4-5 star
High-Rated Reviews: 79%
Percentage of reviews rated 4 or 5 stars.
19%
1-2 star
Low-Rated Reviews: 19%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.5★
Rating
Average Rating: 4.5★
172 reviews across 3 platforms:
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1,838
Reviews
Total Reviews: 172
172 reviews across 3 platforms:
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Higher volume improves SEO and credibility.
61%
Response Rate
Response Rate: 61%
Percentage of reviews with an owner response. 80%+ is the benchmark.
74%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
A
Overall Grade
Overall Grade: A
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
90
Score (out of 100)
Score: 90/100
4.5★
1,838 reviews
DealerRater
4.4★
127 reviews
BBB
C
0 reviews
Yelp
1★
314 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -29 |
| Feb 2026 | 29 | 4.4★ | 90% | 41% | -21 |
| Jan 2026 | 50 | 4.6★ | 88% | 64% | +16 |
| Dec 2025 | 34 | 4.5★ | 94% | 71% | +29 |
| Nov 2025 | 5 | 3★ | 20% | 40% | 0 |
0
This month
11
Monthly avg
128
Annual
Quick wins identified from your public data
Respond to more reviews
Your 61% response rate is below the 80% threshold that customers expect. Dealers who respond to 80%+ of reviews see 15% higher conversion rates.
Stay ahead of 18 local competitors
The local average is 4.5★. Get actionable insights to close the gap and outrank competitors.
Benchmarked against 18 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
Elk Grove Buick GMCYou | 4.5★ | 1838 | 61% |
| Knight Auto Mall Buying Center | 5★ | 200 | 99% |
| CarMax | 4.1★ | 2412 | 14% |
| Approved Autos | 4.5★ | 178 | — |
| Auto World of Sacramento - Used Car Dealership | 3.6★ | — | 55% |
| Capital City Used Auto Sales Inc. | 4.7★ | — | 57% |
| Elk Grove Cars | 4.9★ | 28 | 3% |
| Enterprise Car Sales | 4.6★ | 218 | 85% |
| Elk Grove Auto Mall | 4.3★ | 1671 | 20% |
| A Lot Auto Sales Inc Appointment only | 5★ | 22 | 44% |
| ForAnyAuto Used Cars | 4.6★ | 295 | 99% |
| Elk Grove Toyota | 4.6★ | 10522 | 93% |
| Elk Grove Honda | 4.7★ | 5468 | 34% |
| Elk Grove Chevrolet | 4.3★ | 1280 | 89% |
| Elk Grove Ford | 4.4★ | 1982 | 78% |
| Elk Grove Dodge Chrysler Jeep Ram | 4.2★ | 2316 | 57% |
| Nissan of Elk Grove | 4.5★ | 1970 | 86% |
| Elk Grove Hyundai | 4.5★ | 2990 | 82% |
| Mulsanne Motors | 5★ | 1 | — |
Service Communication Breakdown
8mentions
Appointment Time Management
4mentions
Our AI identified 45 mentions of "Outstanding Individual Performance (Positive Retention Factor)". Unlock the full report.
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10/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
7
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
1
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
4.6★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
Clout Dadzzz
Feb 19, 2026Responded
Really fast and friendly they had my truck in and out super fast
Dealer Response
Thank you, Clout! We're glad to hear you had a fast and friendly experience with us. We appreciate your feedback!
Mandy Ritchie
Feb 18, 2026Responded
Lex was very helpful and kept me informed through the entire process.
Dealer Response
Thank you, Mandy! We're glad to hear that Lex was helpful and kept you informed throughout the process. Your feedback means a lot to us!
Samantha Conway
Feb 18, 2026Responded
Elmer was a big help!! On a stressful day having car issues he made it just that much easier to get through the day!! Thank you Elmer !!
Dealer Response
Thank you, Samantha! We're glad to hear Elmer was able to help make your day a little easier during a stressful time. Your appreciation means a lot!
Kathleen Wright
Feb 16, 2026Responded
The parts rep was amazing. Finished the job quickly with excellent customer service. Went above and beyond
Dealer Response
Thank you, Kathleen! We're so glad to hear that our parts representative provided you with excellent service and went above and beyond. Your feedback is greatly appreciated!
Malkit Singh
Feb 16, 2026Responded
I recently purchased a truck from Elk Grove Buick GMC and had an outstanding experience from start to finish. The team was professional, knowledgeable, and very transparent throughout the entire process. Nabil was my salesperson, and he was amazing to work with. He made everything easy, answered all my questions, and made sure I felt comfortable every step of the way. There was no pressure at all, just honest and straightforward service. The pricing was clear, the process was smooth, and I was in and out quicker than expected. If you’re looking to buy a truck and want great customer service, I highly recommend Elk Grove Buick GMC — and definitely ask for Nabil!
Dealer Response
Thank you, Malkit! We're so glad to hear you had an outstanding experience with Nabil and the team. Your recommendation means a lot to us, and we appreciate you taking the time to share your thoughts. Enjoy your new truck!
Nicole
Feb 14, 2026Responded
Horrendous. Go anywhere else. Atrocious service, rude. Took my $100k GMC for service with an appointment. Guy was on the phone so I patiently waited for him to be available. He held his hand out to me for my key And mouthed "Name?" Told him my name, he took my key and said, " we'll call you." No greeting, no expectations of how long service would take, no offer for a shuttle. I waited around for 2 hours. They sent me an automated text message saying they would have my vehicle until 3pm when I dropped it off at 7:30. I had to arrange a ride. I reached out via the text at 3:15 and they said they would need it until the next day. Service completed middle of the following day. Upon pickup I asked what was done on the vehicle. They read off the service sheet, they service "specialist" had no idea. Told me, "sign here and here." Absolutely atrocious, especially considering it is a service center for a customer of their brand. Never again.
Dealer Response
I understand your frustration, Nicole. It's disappointing to hear about your recent experience and the lack of communication you faced. We strive to provide excellent service, and it seems we fell short in this instance. Your feedback is valuable, and I encourage you to reach out to us directly via text or call so we can address your concerns and improve our service moving forward.
Daniel Sulak
Feb 14, 2026Responded
Broke down while traveling for work. This dealership was great to work with. Service advisor was Joe and he went above and beyond to make the repair process easy. I live in TX but I wish they were my hometown dealer
Dealer Response
Thank you, Daniel! We're glad to hear that Joe provided you with excellent service during your repair. We appreciate your kind words and hope to see you again, even if you're just passing through!
Alma G
Feb 14, 2026Responded
Dealer Response
Thank you, Alma, for taking the time to leave a review. We appreciate your support!
Garo NuDef
Feb 13, 2026Responded
Dealer Response
Thank you, Garo, for your review! We appreciate your support and feedback.
Anthony Morales
Feb 12, 2026Responded
Great friendly service. Elmer explained everything thoroughly. May need additional staffing poor guy was slammed by himself but handled it like a champ.
Dealer Response
Thank you, Anthony! We're glad to hear you enjoyed the friendly service and that Elmer provided thorough explanations. We appreciate your understanding regarding staffing and will certainly take your feedback into account.
C.
Feb 19, 2026Responded
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
M.
Feb 18, 2026Responded
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
S.
Feb 18, 2026Responded
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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