S
Santos
Feb 22, 2026
Thank you Noah Hicks for my new car!!🥳I got more for my trade in at Nissan at Elk Grove than any other dealer. Super friendly and helpful staff when buying the car.
Reputation intelligence powered by AI
0/100
Reputation Score
Reputation Score: 96/100
Weighted composite of 4 factors:
150 reviews across 4 platforms:
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Average Rating: 4.5★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
150 reviews across 4 platforms:
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Response Rate: 86%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
150 reviews across 4 platforms:
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Sentiment: 74%
AI-analyzed tone and context across all review text.
150 reviews across 4 platforms:
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Review Volume: 1970
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
150 reviews across 4 platforms:
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4.5★
Average
Average Rating: 4.5★
150 reviews across 4 platforms:
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78%
4-5 star
High-Rated Reviews: 78%
Percentage of reviews rated 4 or 5 stars.
20%
1-2 star
Low-Rated Reviews: 20%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.5★
Rating
Average Rating: 4.5★
150 reviews across 4 platforms:
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1,970
Reviews
Total Reviews: 150
150 reviews across 4 platforms:
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Higher volume improves SEO and credibility.
86%
Response Rate
Response Rate: 86%
Percentage of reviews with an owner response. 80%+ is the benchmark.
74%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
A
Overall Grade
Overall Grade: A
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
96
Score (out of 100)
Score: 96/100
4.5★
1,970 reviews
DealerRater
4.9★
5,234 reviews
BBB
B
0 reviews
Yelp
1★
662 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -16 |
| Feb 2026 | 16 | 4.8★ | 19% | 94% | +3 |
| Jan 2026 | 13 | 4.1★ | 77% | 77% | +10 |
| Dec 2025 | 3 | 3.7★ | 100% | 67% | -5 |
| Nov 2025 | 8 | 3★ | 88% | 50% | 0 |
0
This month
11
Monthly avg
127
Annual
Quick wins identified from your public data
Stay ahead of 15 local competitors
The local average is 4.5★. Get actionable insights to close the gap and outrank competitors.
Benchmarked against 15 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
Nissan of Elk GroveYou | 4.5★ | 1970 | 86% |
| ForAnyAuto Used Cars | 4.6★ | 295 | 99% |
| Elk Grove Dodge Chrysler Jeep Ram | 4.2★ | 2316 | 57% |
| Knight Auto Mall Buying Center | 5★ | 200 | 99% |
| Enterprise Car Sales | 4.6★ | 218 | 85% |
| Elk Grove Honda | 4.7★ | 5468 | 34% |
| Elk Grove Auto Mall | 4.3★ | 1671 | 20% |
| Elk Grove Toyota | 4.6★ | 10522 | 93% |
| Elk Grove Chevrolet | 4.3★ | 1280 | 89% |
| Elk Grove Buick GMC | 4.5★ | 1838 | 61% |
| Elk Grove Ford | 4.4★ | 1982 | 78% |
| Elk Grove Hyundai | 4.5★ | 2990 | 82% |
| The ForAnyAuto Group | 4.6★ | 8 | 75% |
| Mazda of Elk Grove | 4.6★ | 943 | 86% |
| Niello BMW Elk Grove | 4.7★ | 1481 | 66% |
| Elk Grove Acura | 4.3★ | 503 | 47% |
Communication Breakdown
18mentions
Bait and Switch Pricing
8mentions
Our AI identified 45 mentions of "Outstanding Service Experiences". Unlock the full report.
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2/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
10
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
0
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
5.0★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
Santos
Feb 22, 2026
Thank you Noah Hicks for my new car!!🥳I got more for my trade in at Nissan at Elk Grove than any other dealer. Super friendly and helpful staff when buying the car.
Richard Ragsdale
Feb 21, 2026
Jack was a pleasure to work with and provided everything he promised. The showroom, waiting area and bathrooms were clean and tidy. Would recommend Nissan of Elk Grove to anyone looking for their next car.
jolinelunde
Feb 21, 2026
Jack is was informative, patient and detailed. He answered every question we had and was easy to work with.
Cherri Davis
Feb 19, 2026Responded
All staff very helpful, Thank you!!
Dealer Response
Cherri, Thank you for your wonderful review and the 5-stars! We’re happy to know our team was able to provide the support you needed and make your visit a great one. We truly appreciate you choosing us and look forward to serving you again in the future!
Jordan
Feb 18, 2026Responded
I bought my first car, a Nissan Altima 2019, the end of October 2025 with great service from Huy Ngo. The services and help I received was amazing! Huy was very patient helping me find a car that I liked and with everything I said I wanted in the car. Great speakers, sunroof, low miles, leather seats, etc.. I told him I was going to write a review and never got around to it. Today is February 2026 and I’m writing this review because I haven’t forgot how patient, compliant, and helpful Huy was. Thank you!
Dealer Response
Jordan, thank you for taking the time to come back and share your experience. We’re so glad Huy provided the patience, attention, and support you needed to find the perfect vehicle with all the features that mattered most to you. We truly appreciate your thoughtful review and your trust in our team, and hope to build a long-lasting relationship!
EZELIFF
Feb 18, 2026
Raul was fantastic! He was cordial, knowledgeable and helpful. He more than made up for a very bad experience I had a while ago. Please thank him for me, he was a pleasu
alfred.sieracki
Feb 18, 2026
Friendly and respectful I have purchased several vehicles from them over the years. Always thought it was a fair deal.
Joey
Feb 17, 2026
The entire process of buying a new car was exciting and it was all made possible by our sales agent and their very efficient staff. Noah was a great sales person.
DEEDOLAR23
Feb 17, 2026
Good customer service, transparency and work done efficiently, will be back to do further work on my car
Maihan.osmany
Feb 12, 2026
Honestly they are so polite and respectful. I had a great experience with them. Happy to get a car from this dealership.
S.
Feb 22, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
R.
Feb 21, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
j.
Feb 21, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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