Sacramento, CA·Unclaimed

Auto World of Sacramento - Used Car Dealership

Reputation intelligence powered by AI

C

0/100

Reputation Score

Reputation Score: 62/100

Weighted composite of 4 factors:

Rating (×40%)70 pts
Response Rate (×30%)60 pts
Sentiment (×20%)80 pts
Volume (×10%)0 pts

52 reviews across 2 platforms:

Google48
BBB4

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Rating
C3.6

Average Rating: 3.6

Reviews analyzed52
Median rating5★
Factor score70/100

≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F

52 reviews across 2 platforms:

Google48
BBB4

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Response Rate
C55%

Response Rate: 55%

Reviews with reply34
Total reviews52
Factor score60/100

≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F

52 reviews across 2 platforms:

Google48
BBB4

Subscribe to see all platforms

Sentiment
B73%

Sentiment: 73%

Positive33
Neutral3
Negative16
Factor score80/100

AI-analyzed tone and context across all review text.

52 reviews across 2 platforms:

Google48
BBB4

Subscribe to see all platforms

Volume
F0

Review Volume: 0

Factor score0/100

≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F

52 reviews across 2 platforms:

Google48
BBB4

Subscribe to see all platforms

Rating Distribution

5
3567%
4
12%
3
48%
2
12%
1
1121%

3.6

Average

Average Rating: 3.6

Total reviews52
Median rating5★

52 reviews across 2 platforms:

Google48
BBB4

Subscribe to see all platforms

69%

4-5 star

High-Rated Reviews: 69%

5-star35
4-star1

Percentage of reviews rated 4 or 5 stars.

23%

1-2 star

Low-Rated Reviews: 23%

2-star1
1-star11

These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.

3.6★

Rating

Average Rating: 3.6

Total reviews52
Median5★

52 reviews across 2 platforms:

Google48
BBB4

Subscribe to see all platforms

Reviews

Total Reviews: 52

52 reviews across 2 platforms:

Google48
BBB4

Subscribe to see all platforms

Higher volume improves SEO and credibility.

55%

Response Rate

Response Rate: 55%

With reply34
Total52

Percentage of reviews with an owner response. 80%+ is the benchmark.

73%

Positive Sentiment

Positive Sentiment

Positive33
Neutral3
Negative16

AI-analyzed sentiment from review text.

C

Overall Grade

Overall Grade: C

≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F

62

Score (out of 100)

Score: 62/100

Rating (×40%)70 pts
Response (×30%)60 pts
Sentiment (×20%)80 pts
Volume (×10%)0 pts

Cross-Platform Ratings

Google

3.6★

127 reviews

DealerRater

4.9★

466 reviews

BBB

B

0 reviews

Yelp

3.8★

31 reviews

See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.

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Monthly Performance

MonthReviewsAvg RatingResponse RatePositive %Δ Reviews
Apr 202600
Mar 20260-1
Feb 202615★0%100%+1
Jan 202600
Dec 20250-1
Nov 202515★100%100%0

Review Analytics

Sentiment Breakdown

52total
Positive
3363%
Neutral
36%
Negative
1631%

Review Velocity

Last 12 months

0

This month

2

Monthly avg

21

Annual

Reputation Opportunities

Quick wins identified from your public data

Respond to more reviews

Your 55% response rate is below the 80% threshold that customers expect. Dealers who respond to 80%+ of reviews see 15% higher conversion rates.

Close the rating gap

At 3.6★, you're 0.9 stars below the top tier. Each 0.1★ increase can improve click-through from Google Maps by up to 9%. AI sentiment analysis pinpoints the specific issues dragging your score down.

Stay ahead of 25 local competitors

The local average is 4.6★. Get actionable insights to close the gap and outrank competitors.

Competitive Landscape

Benchmarked against 25 local competitors

Dealership
Auto World of Sacramento - Used Car DealershipYou
3.655%
Capital City Used Auto Sales Inc.4.757%
Sac City Motors4.54%
West Coast Auto Sales Center4.624915%
Car Deal Auto Sales4.814467%
M&S Auto4.284771%
Prestige Wholesale4.823243%
Lions Auto Sales4.7669
DriveTime Used Cars4.9189932%
CarMax4.1241214%
Discover Auto Sales5307
Grand Touring Auto Sales4.99%
Approved Autos4.5178
Elk Grove Buick GMC4.5183861%
TRD Auto Sales & Finance4.942168%
Elk Grove Cars4.9283%
Enterprise Car Sales4.621885%
Elk Grove Auto Mall4.3167120%
ForAnyAuto Used Cars4.629599%
Integrity Auto Sales4.21153
CarSight Inc4.96432%
Car Cage Motors4.2107
Thrifty Car Sales of Sacramento43%
AUTO ALLEY LLC4.9
Car Spot Auto Sales4.1
R N Auto Sales4.214711%

AI-Detected Patterns

Dishonest Pricing & Deceptive Practices

8mentions

Poor Communication & Phone Response

7mentions

Our AI identified 18 mentions of "Positive Staff Performance (Omar & Bobby)". Unlock the full report.

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Recent Reviews

Showing 10 of 52

9/10

Responded

Response Rate (Shown)

With reply9
Shown10

Of the reviews shown on this page, how many have an owner response.

10

Positive

Positive Reviews

Reviews classified as positive by AI sentiment analysis of review text.

0

Negative

Negative Reviews

Reviews classified as negative. These require immediate response to mitigate damage.

5.0★

Avg Rating

Average Rating (Shown)

Average star rating of the 10 reviews displayed on this page.

W

Wadima

Feb 7, 2026

positive

Amazing place would totally recommend, Mohammed is a super nice guy 😊

P

Paris Tupai

Nov 15, 2025Responded

positive

Had the best experience getting one of my dream cars from some of the kindess people I left with a great vehicle at a great price and total peace of mind. If you’re looking for a dealership that delivers excellent service and truly cares about its customers, Auto World of Sacramento is the place to go. Highly recommended!

Dealer Response

Paris, Thank you so much for sharing your experience with us. We’re truly honored to have helped you get one of your dream cars, and it means a great deal to hear that you felt taken care of throughout the process. Our team works hard to provide excellent service, fair pricing, and complete peace of mind, and we’re grateful for your recognition. Enjoy your new vehicle, and please know that we’re always here for anything you need in the future. Thank you again for choosing Auto World of Sacramento, we appreciate your trust and your recommendation. Truly yours, Omar Nayebkhil

R

Richard Albrin

Oct 21, 2025Responded

positive

Bobby is a very knowledgeable person, clarifying all my doubts and concerns. Great service

Dealer Response

Richard, Thank you for taking the time to share your experience! I’m glad to hear that Bobby was able to answer all your questions and provide great service. We truly appreciate your feedback and your trust in us. Truly yours, Omar Nayebkhil

P

Pamela H

Oct 19, 2025Responded

positive

My son and I greatly appreciate the assistance Omar provided after hours. We are very happy with his purchase, and I would like to extend my gratitude to Omar.

Dealer Response

Pamela, Thank you so much for your kind words! It was truly my pleasure helping you and your son, even after hours. I’m glad to hear you’re both happy with the purchase that means a lot to me. I appreciate your trust and the opportunity to earn your business. Wishing you many safe and enjoyable miles ahead! Truly Yours, Omar Nayebkhil

G

Golden state LeeL

Oct 17, 2025Responded

positive

Great service!

Dealer Response

Glad we were able to assist you in finding your dream car! Drive safely. Enjoy! - Auto world Team!

N

Neakco Cox

Oct 15, 2025Responded

positive

5 stars for sure great people great experience go get you a Car from there Asap!!!

Dealer Response

Thank you so much for the 5-star review! 🌟 We truly appreciate your kind words and support. It was our pleasure to help you find the right car and make the process a great experience. Enjoy your new ride, and don’t hesitate to reach out if you ever need anything — we’re always here to help! — Auto World of Sacramento Team

N

Nevaeh Juelch

Oct 15, 2025Responded

positive

I had a wonderful experience purchasing my 2015 Honda Accord Sport from Auto World of Sacramento. Everyone was kind, helpful, and understanding throughout the entire process. Omar was especially attentive and made sure I was taken care of every step of the way. He kept me updated and ensured my car was clean, polished, and ready for me when it was time to pick it up. The whole team was great to work with — professional, friendly, and genuine. I truly appreciate their honesty and excellent customer service. Highly recommend Auto World of Sacramento to anyone looking for a reliable car and a smooth, stress-free experience! It’s like buying a car from family truly sweet people!

Dealer Response

Nevaeh, Thank you so much for your kind and thoughtful review! It was truly a pleasure assisting you with your 2015 Honda Accord Sport purchase. We’re thrilled to hear that you had a smooth and enjoyable experience, our team strives to make every step of the process as transparent, stress-free, and welcoming as possible. Your words about our professionalism, honesty, and customer care mean a great deal to us, and I personally appreciate your recognition. We take great pride in treating every customer like family, and it’s wonderful to know that reflected in your experience. Thank you again for choosing Auto World of Sacramento , we wish you many happy miles in your new Accord! Truly yours, Omar Nayebkhil Auto World of Sacramento

K

Kevin Castro

Oct 14, 2025Responded

positive

I had a great experience purchasing my car with Omar and Bobby! They truly care about their clients and go the extra mile to work with you so you can drive home in a car. Great prices, great cars — 100% recommended!

Dealer Response

Kevin, Thank you so much for your kind words and wonderful review! It was truly a pleasure working with you. Bobby and I are thrilled to hear that you had a great experience and drove home happy. We always strive to make the process smooth, transparent, and enjoyable for every customer. Your trust and recommendation mean the world to us enjoy your new car, and don’t hesitate to reach out if you ever need anything! Truly Yours, Omar Nayebkhil

L

lady v

Oct 14, 2025Responded

positive

Great customer service & very knowledgeable

Dealer Response

Lady, Thank you so much for your kind words! We’re thrilled to hear that you found our service quick, affordable, and professional. Our team takes pride in providing quality work and a great customer experience. We truly appreciate your support and look forward to serving you again in the future. Truly Yours, Omar Nayebkhil

D

Daniel

Oct 12, 2025Responded

positive

Had exactly the car I needed for my son.. price lower than I expected..

Dealer Response

Daniel, Thank you for the great feedback! We’re so glad you found the perfect car for your son and even happier to hear the price was better than expected. We truly appreciate your business and hope your son enjoys his new ride! - Truly Yours, Omar Nayebkhil

AI-Powered Response Management

W

W.

Feb 7, 2026

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

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AI Response Available

Thank you for sharing your experience. We value your feedback.

P

P.

Nov 15, 2025Responded

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

Subscribe to read

AI Response Available

Thank you for sharing your experience. We value your feedback.

R

R.

Oct 21, 2025Responded

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

Subscribe to read

AI Response Available

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