S
Stephen Molson
Feb 21, 2026
It is clean and inviting. Everyone seems very nice and helpful when coming in to the office.
0/100
Reputation Score
Reputation Score: 96/100
Weighted composite of 4 factors:
173 reviews across 4 platforms:
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Average Rating: 4.5★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
173 reviews across 4 platforms:
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Response Rate: 82%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
173 reviews across 4 platforms:
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Sentiment: 79%
AI-analyzed tone and context across all review text.
173 reviews across 4 platforms:
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Review Volume: 2990
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
173 reviews across 4 platforms:
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4.5★
Average
Average Rating: 4.5★
173 reviews across 4 platforms:
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82%
4-5 star
High-Rated Reviews: 82%
Percentage of reviews rated 4 or 5 stars.
17%
1-2 star
Low-Rated Reviews: 17%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.5★
Rating
Average Rating: 4.5★
173 reviews across 4 platforms:
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2,990
Reviews
Total Reviews: 173
173 reviews across 4 platforms:
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Higher volume improves SEO and credibility.
82%
Response Rate
Response Rate: 82%
Percentage of reviews with an owner response. 80%+ is the benchmark.
79%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
A
Overall Grade
Overall Grade: A
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
96
Score (out of 100)
Score: 96/100
4.5★
2,990 reviews
DealerRater
4.7★
598 reviews
BBB
B
0 reviews
Yelp
1★
326 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -31 |
| Feb 2026 | 31 | 4.5★ | 61% | 81% | 0 |
| Jan 2026 | 31 | 4.5★ | 87% | 77% | +2 |
| Dec 2025 | 29 | 4.7★ | 97% | 79% | -1 |
| Nov 2025 | 30 | 4.7★ | 97% | 83% | 0 |
0
This month
12
Monthly avg
138
Annual
Quick wins identified from your public data
Stay ahead of 14 local competitors
The local average is 4.5★. Get actionable insights to close the gap and outrank competitors.
Benchmarked against 14 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
Elk Grove HyundaiYou | 4.5★ | 2990 | 82% |
| Elk Grove Dodge Chrysler Jeep Ram | 4.2★ | 2316 | 57% |
| Knight Auto Mall Buying Center | 5★ | 200 | 99% |
| ForAnyAuto Used Cars | 4.6★ | 295 | 99% |
| Elk Grove Buick GMC | 4.5★ | 1838 | 61% |
| Elk Grove Honda | 4.7★ | 5468 | 34% |
| Enterprise Car Sales | 4.6★ | 218 | 85% |
| Elk Grove Auto Mall | 4.3★ | 1671 | 20% |
| Elk Grove Chevrolet | 4.3★ | 1280 | 89% |
| Nissan of Elk Grove | 4.5★ | 1970 | 86% |
| Elk Grove Toyota | 4.6★ | 10522 | 93% |
| The ForAnyAuto Group | 4.6★ | 8 | 75% |
| Mazda of Elk Grove | 4.6★ | 943 | 86% |
| Niello BMW Elk Grove | 4.7★ | 1481 | 66% |
| Elk Grove Acura | 4.3★ | 503 | 47% |
Service Department Communication & Responsiveness
8mentions
Recall & Parts Management
2mentions
Our AI identified 45 mentions of "Sales Team Performance (Positive Pattern)". Unlock the full report.
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4/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
9
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
1
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
4.6★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
Stephen Molson
Feb 21, 2026
It is clean and inviting. Everyone seems very nice and helpful when coming in to the office.
Wayneclouse1
Feb 20, 2026
Not only did I buy my car there, I keep it serviced there because they do great work, and on time
Mehul
Feb 19, 2026
It was truly a pleasure working with Caelin and his team on my car purchase. Thank you for all the help!
Lilian Ndivogeza
Feb 19, 2026
I had a great experience with my recent car service. Dominic was extremely professional, knowledgeable, and kind throughout the entire process. He explained everything clearly and made sure I understood what was being done on my vehicle. The service was completed on time, and my car is running perfectly now. I truly appreciate the honesty and excellent customer care. Thank you, Dominic, for your outstanding service!
Nicole Reyes
Feb 19, 2026
I had a great experience at Elk Grove Hyundai. I purchased a Kona Sport and I love it. It is just the right size for my needs and includes features that make commuting nicer. I'm a big fan of Hyundai.
Cherie Peterson
Feb 18, 2026
I love my new car, a Hyundai Venue. The price was great and the salesman, George was great!!!
Paul Frank
Feb 18, 2026Responded
Started out with the Palisades calligraphy however the price was a little out of my plan. Looked at Sante Fe Calligraphy which I ended up liking better than the Palisades and was able to get the price down into my plan. The staff was very helpful in working with me to get the price down into my range. We also love George N ❤️ out sales rep. I would recommend you check this place out. Also the Santa Fe calligraphy is an amazing vehicle. Hyundai you surprised me. My wife very Happy on Valentines day.
Dealer Response
Hi Paul, Happy Valentine's Day to you and your wife! Congrats on your new Santa Fe Calligraphy, it's one of our favorites too! We're glad George could help you find the perfect car at your perfect price. Thank you!
Jackie Rudd
Feb 17, 2026Responded
Caelin and Fernando made things so easy and fast without making me feel pressured into decisions. I've been bamboozled before, but I left feeling positive about my purchase.
Dealer Response
Hi Jackie, welcome to the Hyundai family! We're glad Caelin and Fernando could make you feel confident in your decision! Wishing you safe travels in your new car!
Donna D.
Feb 17, 2026Responded
This was one of the worst experiences I've had with any otherwise great business. My (disabled) husband & I scheduled an appointment with Elk Grove Hyundai. It was at the constant urging of the AI generated reminders. Since my husband had a doctor appointment at 9am, we decided to schedule at 7 so we would have plenty of time to get to the appointment. I was told by Dominic that the ONLY thing that would be needed was a tire rotation. I actually said, "Oh, great in & out." He said, "Yup." By 8am we were incredulous that our car had not been taken care of. My husband asked what was taking so long. Dominic said that "the mechanics don't come in until around 830 or 9." We did discuss leaving, but gave them the benefit of staying to have the work done. When we left at 830am, Dominic said "If all you're having done is a tire rotation, don't make a 7am appointment." It was not the first time Dominic didn't provide excellent customer service to me. He has been rude to me before. This was not a very good representation of the great customer service I've come to expect from EG Hyundai.
Dealer Response
Hi Donna, Thank you for taking the time to share your and your husband's recent service experience with us. I sincerely apologize for the long wait time during your visit, and I truly appreciate your patience. We're grateful to hear that you've had positive experiences with us in the past. Please know that we are actively reviewing our processes and making changes to improve scheduling and reduce wait times so we can provide the level of service you expect and deserve. We truly value your feedback as it helps us get better. We would welcome the opportunity to restore your confidence in our service team. Please feel free to reach out to me at your earliest convenience so we can discuss how to make this right. Thank you again for your feedback. Best regards, Jerry Eastman Service Manager (916) 427-1234 x1015
Jittaun Jones
Feb 17, 2026Responded
I had an excellent experience at Elk Grove Hyundai . December 31st, I went in to lease a car and Jamal was there to help me into the perfect car! He was patient and informative and made my overall experience a pleasant one. I would definitely recommend Jamal at Elk Grove Hyundai!
Dealer Response
Hi Jittaun, thank you for your positive review and recommendation of Jamal! We hope you're absolutely loving your lease so far!
S.
Feb 21, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
W.
Feb 20, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
M.
Feb 19, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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