Reputation intelligence powered by AI
0/100
Reputation Score
Reputation Score: 78/100
Weighted composite of 4 factors:
150 reviews across 4 platforms:
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Average Rating: 4.7★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
150 reviews across 4 platforms:
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Response Rate: 57%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
150 reviews across 4 platforms:
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Sentiment: 81%
AI-analyzed tone and context across all review text.
150 reviews across 4 platforms:
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Review Volume: 0
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
150 reviews across 4 platforms:
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4.7★
Average
Average Rating: 4.7★
150 reviews across 4 platforms:
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81%
4-5 star
High-Rated Reviews: 81%
Percentage of reviews rated 4 or 5 stars.
13%
1-2 star
Low-Rated Reviews: 13%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.7★
Rating
Average Rating: 4.7★
150 reviews across 4 platforms:
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—
Reviews
Total Reviews: 150
150 reviews across 4 platforms:
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Higher volume improves SEO and credibility.
57%
Response Rate
Response Rate: 57%
Percentage of reviews with an owner response. 80%+ is the benchmark.
81%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
B
Overall Grade
Overall Grade: B
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
78
Score (out of 100)
Score: 78/100
4.7★
127 reviews
DealerRater
4.7★
613 reviews
BBB
B
0 reviews
Yelp
1★
26 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -4 |
| Feb 2026 | 4 | 5★ | 75% | 100% | 0 |
| Jan 2026 | 4 | 4★ | 100% | 75% | -4 |
| Dec 2025 | 8 | 5★ | 75% | 100% | +2 |
| Nov 2025 | 6 | 5★ | 100% | 100% | 0 |
0
This month
5
Monthly avg
63
Annual
Quick wins identified from your public data
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Your 57% response rate is below the 80% threshold that customers expect. Dealers who respond to 80%+ of reviews see 15% higher conversion rates.
Stay ahead of 23 local competitors
You're 0.2★ above the local average of 4.5★. Subscribe to monitor shifts and stay ahead.
Benchmarked against 23 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
Capital City Used Auto Sales Inc.You | 4.7★ | — | 57% |
| Car Deal Auto Sales | 4.8★ | 144 | 67% |
| West Coast Auto Sales Center | 4.6★ | 249 | 15% |
| Prestige Wholesale | 4.8★ | 232 | 43% |
| M&S Auto | 4.2★ | 847 | 71% |
| Lions Auto Sales | 4.7★ | 669 | — |
| DriveTime Used Cars | 4.9★ | 1899 | 32% |
| Knight Auto Mall Buying Center | 5★ | 200 | 99% |
| Sac City Motors | 4.5★ | — | 4% |
| Auto World of Sacramento - Used Car Dealership | 3.6★ | — | 55% |
| CarMax | 4.1★ | 2412 | 14% |
| Discover Auto Sales | 5★ | 307 | — |
| Grand Touring Auto Sales | 4.9★ | — | 9% |
| Approved Autos | 4.5★ | 178 | — |
| Elk Grove Buick GMC | 4.5★ | 1838 | 61% |
| TRD Auto Sales & Finance | 4.9★ | 421 | 68% |
| Roseville Automall | 4.1★ | 2498 | 2% |
| Integrity Auto Sales | 4.2★ | 1153 | — |
| CarSight Inc | 4.9★ | 643 | 2% |
| Car Cage Motors | 4.2★ | 107 | — |
| Lots of Cars | 4.6★ | 168 | — |
| Thrifty Car Sales of Sacramento | 4★ | — | 3% |
| AUTO ALLEY LLC | 4.9★ | — | — |
| Car Spot Auto Sales | 4.1★ | — | — |
Post Sale Support & Legal Issues
5mentions
Initial Customer Engagement & Communication
2mentions
Our AI identified 15 mentions of "Staff Performance Demetrie/Dimitri". Unlock the full report.
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8/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
9
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
1
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
4.6★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
Saeed
Feb 20, 2026
I had a very nice and smooth experience at Capital City Honda. Everyone was helpful, answered all my questions, and took care of all my concerns. Honda. Everyone was helpful, answered all my questions, and took care of all my concerns.
Hpcon83
Feb 8, 2026Responded
Good service honest about the pricing on my new car. Got the price I wanted Got the price I wanted
Dealer Response
Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
vic2518
Feb 7, 2026Responded
Great environment very helpful sales staff I really enjoyed the speed from offer to acceptance to drive off enjoyed the speed from offer to acceptance to drive off
Dealer Response
Hi, we're happy you found our staff to be so supportive during your experience here at Capital City Honda. Feel free to reach out to us if you need anything. Have a wonderful day.
gilbert7502000
Feb 3, 2026Responded
Fillip was awesome wouldn't change anything knowledge about the cars and his attitude was spot on loved his story great guy would come back about the cars and his attitude was spot on loved his story great guy would come back
Dealer Response
Hello, thank you for your kind review; we are happy to pass along your comments to Fillip here at Capital City Honda! We do hope we can be of assistance in the future. Take care!
729leonalee
Jan 25, 2026Responded
Everyone was friendly from when I got out my car my car. I told the who I was there to see and they call Luke and he came right on down and the process become I left happy with a 2024 Buick invista. I told the who I was there to see and they call Luke and he came right on down and the process become I left happy with a 2024 Buick invista.
Dealer Response
Hello, we're happy you found our staff to be so supportive during your experience here at Capital City Honda. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Unhappy Honda owner
Jan 22, 2026Responded
Less than stellar service department - dealership lacks transparency with repairs that should be covered under warranty- be careful when dealing with them, some pretty dishonest tactics. transparency with repairs that should be covered under warranty- be careful when dealing with them, some pretty dishonest tactics.
Dealer Response
We apologize for your experience and are sorry to hear about your frustration. There may have been a misunderstanding or miscommunication. We value transparency and would appreciate the opportunity to review your concerns. Please reach out to our service department directly and we would be more than happy to walk you through the situation. Our goal is to ensure every customer feels happy and taken care of. Vincent Pham Parts Manager - Capital City Honda (916) 482-5400
Janice
Jan 13, 2026Responded
Both our salesperson and financial person were efficient and explained everything about the car purchase. Ray followed up quickly to replace a missing key. and explained everything about the car purchase. Ray followed up quickly to replace a missing key.
Dealer Response
Hi Janice, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
roypnoy
Jan 3, 2026Responded
Great service, knowledgeable staff, and a smooth, stress‑free buying experience. Capital City Honda exceeded expectations. stress‑free buying experience. Capital City Honda exceeded expectations.
Dealer Response
Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Kabuly78
Dec 27, 2025
I visited this dealership to buy and sale my car and I found this place very welcoming! found this place very welcoming!
Calebrob21
Dec 17, 2025Responded
Both Tarek and Anthony were beyond helpful and kind through this process. I was unsure of the buying process, and they made things streamlined and approachable. through this process. I was unsure of the buying process, and they made things streamlined and approachable.
Dealer Response
Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
S.
Feb 20, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
H.
Feb 8, 2026Responded
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
v.
Feb 7, 2026Responded
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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