V
Victoria Valenzuela
Feb 14, 2026
It was nice working with James. He got me in the right car with the right price. Thank you for your patience.
0/100
Reputation Score
Reputation Score: 75/100
Weighted composite of 4 factors:
38 reviews across 2 platforms:
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Average Rating: 4.9★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
38 reviews across 2 platforms:
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Response Rate: 2%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
38 reviews across 2 platforms:
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Sentiment: 90%
AI-analyzed tone and context across all review text.
38 reviews across 2 platforms:
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Review Volume: 643
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
38 reviews across 2 platforms:
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4.9★
Average
Average Rating: 4.9★
38 reviews across 2 platforms:
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92%
4-5 star
High-Rated Reviews: 92%
Percentage of reviews rated 4 or 5 stars.
8%
1-2 star
Low-Rated Reviews: 8%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.9★
Rating
Average Rating: 4.9★
38 reviews across 2 platforms:
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643
Reviews
Total Reviews: 38
38 reviews across 2 platforms:
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Higher volume improves SEO and credibility.
2%
Response Rate
Response Rate: 2%
Percentage of reviews with an owner response. 80%+ is the benchmark.
90%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
B
Overall Grade
Overall Grade: B
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
75
Score (out of 100)
Score: 75/100
4.9★
643 reviews
DealerRater
4.5★
123 reviews
BBB
B
0 reviews
Yelp
1★
33 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -7 |
| Feb 2026 | 7 | 5★ | 0% | 100% | -14 |
| Jan 2026 | 21 | 4.6★ | 5% | 90% | +20 |
| Dec 2025 | 1 | 5★ | 0% | 100% | +1 |
| Nov 2025 | 0 | — | — | — | 0 |
0
This month
3
Monthly avg
31
Annual
Quick wins identified from your public data
Respond to more reviews
Your 2% response rate is below the 80% threshold that customers expect. Dealers who respond to 80%+ of reviews see 15% higher conversion rates.
Stay ahead of 11 local competitors
You're 0.6★ above the local average of 4.3★. Subscribe to monitor shifts and stay ahead.
Benchmarked against 11 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
CarSight IncYou | 4.9★ | 643 | 2% |
| Capital City Used Auto Sales Inc. | 4.7★ | — | 57% |
| Auto World of Sacramento - Used Car Dealership | 3.6★ | — | 55% |
| Approved Autos | 4.5★ | 178 | — |
| Sac City Motors | 4.5★ | — | 4% |
| West Coast Auto Sales Center | 4.6★ | 249 | 15% |
| Integrity Auto Sales | 4.2★ | 1153 | — |
| Kareem Auto Sales | 4.4★ | 532 | 8% |
| Car Cage Motors | 4.2★ | 107 | — |
| Thrifty Car Sales of Sacramento | 4★ | — | 3% |
| AUTO ALLEY LLC | 4.9★ | — | — |
| Car Spot Auto Sales | 4.1★ | — | — |
Communication Breakdown
1mentions
Staff Performance Variance
26mentions
Our AI identified 26 mentions of "Staff Performance Variance". Unlock the full report.
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0/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
10
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
0
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
5.0★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
Victoria Valenzuela
Feb 14, 2026
It was nice working with James. He got me in the right car with the right price. Thank you for your patience.
Antinia Brown
Feb 14, 2026
James was fantastic! He really fought for us to leave in a car that we love. I would recommend him to everyone. Wonderful job!
Asim Tucker
Feb 12, 2026
After being denied by 6+ dealerships due to my bad credit and repo, Cody was the ONLY guy able to get me approved with a reasonable rate! Thanks so much Cody. This is the guy right here
Daja Lockhart
Feb 11, 2026
James was very helpful and helped me get a car and approved for financing even though my credit wasn’t the best.
athena rodriguez
Feb 7, 2026
Dillan and Jesse were very friendly and very helpful!!
Gabriel Viramontes
Feb 4, 2026
Shout out Cody! have went through him multiple times over the years, never has steered me wrong.
Trey Carter
Feb 2, 2026
James made the process super ez
Shelby Richter
Jan 31, 2026
Cody White was an amazing help! This is the second time I have used this dealership and they are amazing! Super happy! Will always recommend!!
D D
Jan 31, 2026
James was wonderful and I’m very happy with my Porsche!!!!
Matthew Pannell
Jan 30, 2026
Carsight is the best & Dillan White took care of every thing needed making the purchase of my dodge hemi an awesome experience!
V.
Feb 14, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
A.
Feb 14, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
A.
Feb 12, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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