D
Daphne Constantinou
Feb 2, 2026
I had a long wait before I was seen but once the tech came out, he was very polite and honored my coupon. Also, called me with some additional items that needed to be addressed and took care of it quickly.
0/100
Reputation Score
Reputation Score: 78/100
Weighted composite of 4 factors:
100 reviews across 1 platform:
Average Rating: 4.3★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
100 reviews across 1 platform:
Response Rate: 47%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
100 reviews across 1 platform:
Sentiment: 78%
AI-analyzed tone and context across all review text.
100 reviews across 1 platform:
Review Volume: 503
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
100 reviews across 1 platform:
4.3★
Average
Average Rating: 4.3★
100 reviews across 1 platform:
84%
4-5 star
High-Rated Reviews: 84%
Percentage of reviews rated 4 or 5 stars.
16%
1-2 star
Low-Rated Reviews: 16%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.3★
Rating
Average Rating: 4.3★
100 reviews across 1 platform:
503
Reviews
Total Reviews: 100
100 reviews across 1 platform:
Higher volume improves SEO and credibility.
47%
Response Rate
Response Rate: 47%
Percentage of reviews with an owner response. 80%+ is the benchmark.
78%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
B
Overall Grade
Overall Grade: B
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
78
Score (out of 100)
Score: 78/100
4.3★
503 reviews
DealerRater
4.5★
43 reviews
BBB
B
0 reviews
Yelp
3.8★
31 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -1 |
| Feb 2026 | 1 | 5★ | 0% | 100% | -4 |
| Jan 2026 | 5 | 4.8★ | 40% | 80% | -2 |
| Dec 2025 | 7 | 5★ | 100% | 100% | +1 |
| Nov 2025 | 6 | 3.7★ | 100% | 50% | 0 |
0
This month
3
Monthly avg
32
Annual
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At 4.3★, you're 0.2 stars below the top tier. Each 0.1★ increase can improve click-through from Google Maps by up to 9%. AI sentiment analysis pinpoints the specific issues dragging your score down.
Stay ahead of 10 local competitors
The local average is 4.6★. Get actionable insights to close the gap and outrank competitors.
Benchmarked against 10 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
Elk Grove AcuraYou | 4.3★ | 503 | 47% |
| Nissan of Elk Grove | 4.5★ | 1970 | 86% |
| Elk Grove Dodge Chrysler Jeep Ram | 4.2★ | 2316 | 57% |
| Knight Auto Mall Buying Center | 5★ | 200 | 99% |
| ForAnyAuto Used Cars | 4.6★ | 295 | 99% |
| The ForAnyAuto Group | 4.6★ | 8 | 75% |
| Enterprise Car Sales | 4.6★ | 218 | 85% |
| Elk Grove Honda | 4.7★ | 5468 | 34% |
| Elk Grove Hyundai | 4.5★ | 2990 | 82% |
| Mazda of Elk Grove | 4.6★ | 943 | 86% |
| Niello BMW Elk Grove | 4.7★ | 1481 | 66% |
Finance & Insurance Manipulation
12mentions
Service Department Communication Failures
8mentions
Our AI identified 45 mentions of "Positive: Individual Sales Staff Excellence". Unlock the full report.
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6/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
9
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
0
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
4.9★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
Daphne Constantinou
Feb 2, 2026
I had a long wait before I was seen but once the tech came out, he was very polite and honored my coupon. Also, called me with some additional items that needed to be addressed and took care of it quickly.
Shiva Narayanan
Jan 12, 2026
I visited this dealership as part of my car research prior to buying one. I worked with Liam Harder, who is a real harder working one for your car needs. He was very patient, thorough and followed up with regular text messages to ensure that my needs were met. If you want to buy an Acura, do visit this place.
Steve Margetts
Jan 12, 2026
Great experience. Worked with James and Stan. Everything went smoothly!
Tho Tran
Jan 7, 2026
Chad was very helpful and responded quickly to my questions!
Marty Sloan
Jan 3, 2026Responded
I’ve been servicing my Acura here since it was brand new and have always had a great experience. I highly recommend this location, and be sure to ask for Marino—he’ll take excellent care of you.
Dealer Response
Hi Marty, thank you immensely for continuing to trust us with your Acura! It's fantastic to know that your experiences have been so positive. Marino and the team truly appreciate your recommendation. We look forward to welcoming you back soon!
Salvador Cortez
Jan 3, 2026Responded
Salesman Minh was fantastic to work with honest, straightforward, and transparent about the ADX lease I came in for. I really appreciated how smooth the sales portion was. Unfortunately, the finance experience was extremely slow. After agreeing on numbers, we waited over two hours before we could even begin signing paperwork. That wait time was frustrating and unnecessary.
Dealer Response
Salvador, we really appreciate your kind words about Minh and are pleased you had a great sales experience! 😊 We're sorry for the wait during the finance process and understand your frustration. Your feedback means a lot, and we're committed to improving. Hope to see you again!
Priscilla Ito
Dec 31, 2025Responded
Chad Kurtz is a great Service Writer. He is genuinely helpful and always so kind. Been going to EG Acura for service since my 2006 TSX even though I purchase my vehicles from Stockton Acura. Always try to schedule with Chad because I feel he’s always upfront with me.
Dealer Response
We're delighted to hear that Chad has been such a helpful and kind service writer for you, Priscilla! 😊 It's wonderful knowing that you've been trusting us with your TSX's service for so long. We truly value your loyalty and can't wait to assist you again soon. Safe travels!
John Estrada
Dec 29, 2025Responded
Exceptional customer service by Will my service advisor, they even had time to wash my ZDX
Dealer Response
Thank you so much for sharing your amazing experience with us, John! We're over the moon to know Will and the team took great care of your ZDX. We look forward to making your future visits just as fantastic.
Young Lee
Dec 24, 2025Responded
Service from Marlon and dealership were great, I appreciate there first class services. YL
Dealer Response
We truly appreciate your kind words and are delighted to know that Marlon and the dealership left such a positive impression! Your satisfaction and acknowledgment mean the world to us. We hope to continue providing you with exceptional service in the future. Thank you once again for choosing us!
Bryan LePage
Dec 24, 2025Responded
James at Elk Grove Acura was great to work with. He was quickly able to get me a great deal for on a new car and answered all my questions thoroughly and made the buying process very smooth.
Dealer Response
We're so grateful you had a smooth experience working with James! It's fantastic that he was able to assist you efficiently and provide thorough answers to your questions. Your positive feedback truly means the world to us. We look forward to welcoming you back in the future!
D.
Feb 2, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
S.
Jan 12, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
S.
Jan 12, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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