M
mickezt1
Feb 19, 2026
Location was clean, sales rep Clark Abad went out of his way to try and find me the right car in my budget.
0/100
Reputation Score
Reputation Score: 61/100
Weighted composite of 4 factors:
27 reviews across 2 platforms:
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Average Rating: 4.2★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
27 reviews across 2 platforms:
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Response Rate: 0%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
27 reviews across 2 platforms:
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Sentiment: 55%
AI-analyzed tone and context across all review text.
27 reviews across 2 platforms:
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Review Volume: 3362
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
27 reviews across 2 platforms:
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4.2★
Average
Average Rating: 4.2★
27 reviews across 2 platforms:
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70%
4-5 star
High-Rated Reviews: 70%
Percentage of reviews rated 4 or 5 stars.
30%
1-2 star
Low-Rated Reviews: 30%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.2★
Rating
Average Rating: 4.2★
27 reviews across 2 platforms:
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3,362
Reviews
Total Reviews: 27
27 reviews across 2 platforms:
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Higher volume improves SEO and credibility.
—
Response Rate
Response Rate: —
Percentage of reviews with an owner response. 80%+ is the benchmark.
55%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
C
Overall Grade
Overall Grade: C
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
61
Score (out of 100)
Score: 61/100
4.2★
3,362 reviews
DealerRater
4.7★
89 reviews
BBB
B
0 reviews
Yelp
1★
784 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -4 |
| Feb 2026 | 4 | 5★ | 0% | 100% | -1 |
| Jan 2026 | 5 | 4★ | 0% | 80% | +2 |
| Dec 2025 | 3 | 4.3★ | 0% | 67% | 0 |
| Nov 2025 | 3 | 4.3★ | 0% | 33% | 0 |
0
This month
1
Monthly avg
15
Annual
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The local average is 4.3★. Get actionable insights to close the gap and outrank competitors.
Benchmarked against 7 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
CarMaxYou | 4.2★ | 3362 | — |
| Roseville Automall | 4.1★ | 2498 | 2% |
| EchoPark Automotive Sacramento (Roseville) | 4.8★ | 5183 | 29% |
| Roseville Automaxx | 4.3★ | — | 52% |
| Hayes Auto Sales | 3.6★ | 418 | 10% |
| Auto King | 4.2★ | 71 | 25% |
| USA Car Planet LLC | 4.7★ | 282 | 66% |
| Premium Auto Sales | 4.4★ | 121 | 4% |
0/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
9
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
0
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
4.5★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
mickezt1
Feb 19, 2026
Location was clean, sales rep Clark Abad went out of his way to try and find me the right car in my budget.
marlene.shupe
Feb 18, 2026
My CarMax experience was amazing!It's so easy to buy a car from this dealership. They have a huge selection of automobiles to choose from. I did my homework before I started looking t
sscovard
Feb 18, 2026
A great experience buying our car. The fastest, easiest buying process ever at a dealership. Would highly recommend buying a car here! Staff was excellent!
julie.C
Feb 6, 2026
I was a bit skeptical about dealing with Car Max but I was able to get an offer on my Ram pickup truck, trade it in and drove off the lot in a low mileage 2024 Malibu in about two hours time. Raj was te
garyf
Jan 29, 2026
Purchased a 2023 Subaru Crosstrek. I had the vehicle shipped from Serramonte to Roseville. When we were about to purchase the vehicle after our test drive Lori our sales person no
myspot
Jan 27, 2026
it was a nice time, the rep was nice and knew what he was doing. every thing was fast, and easy. the best car buying'
mushier_vestry_0q
Jan 8, 2026
I had my car transferred from another state. Having to wait for it to arrive was the hardest part.
bruceodelberg
Jan 7, 2026
Great place to do business. No hassles. No problems. No pressure. Everything was as expected. Mr. Kourosh was great, and he made sure everything went quickly and smoothly.
Washingtonbreanne1
Jan 4, 2026
CarMax made the car buying process so easy and convenient. They communicated thoroughly throughout the process.
jewellotc
Dec 23, 2025
Raj was great! I will definitely use CarMax for future purchases! It was easy and quick, even the return process was awesome and getting a replacement was fast!
m.
Feb 19, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
m.
Feb 18, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
s.
Feb 18, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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