mai
Jan 22, 2026
I’m trying to buy a car from them but they never answer the phone or emails
0/100
Reputation Score
Reputation Score: 65/100
Weighted composite of 4 factors:
47 reviews across 3 platforms:
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Average Rating: 4.2★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
47 reviews across 3 platforms:
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Response Rate: 0%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
47 reviews across 3 platforms:
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Sentiment: 61%
AI-analyzed tone and context across all review text.
47 reviews across 3 platforms:
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Review Volume: 134
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
47 reviews across 3 platforms:
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4.2★
Average
Average Rating: 4.2★
47 reviews across 3 platforms:
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60%
4-5 star
High-Rated Reviews: 60%
Percentage of reviews rated 4 or 5 stars.
38%
1-2 star
Low-Rated Reviews: 38%
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4.2★
Rating
Average Rating: 4.2★
47 reviews across 3 platforms:
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134
Reviews
Total Reviews: 47
47 reviews across 3 platforms:
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Higher volume improves SEO and credibility.
—
Response Rate
Response Rate: —
Percentage of reviews with an owner response. 80%+ is the benchmark.
61%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
C
Overall Grade
Overall Grade: C
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
65
Score (out of 100)
Score: 65/100
4.2★
134 reviews
DealerRater
4.5★
5 reviews
BBB
B
0 reviews
Yelp
1★
42 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | 0 |
| Feb 2026 | 0 | — | — | — | -1 |
| Jan 2026 | 1 | 1★ | 0% | 0% | +1 |
| Dec 2025 | 0 | — | — | — | 0 |
| Nov 2025 | 0 | — | — | — | 0 |
0
This month
1
Monthly avg
10
Annual
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Benchmarked against 10 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
Cars To GoYou | 4.2★ | 134 | — |
| Kareem Auto Sales | 4.4★ | 532 | 8% |
| Lions Auto Sales | 4.7★ | 669 | — |
| TRD Auto Sales & Finance | 4.9★ | 421 | 68% |
| West Coast Auto Sales Center | 4.6★ | 249 | 15% |
| Discover Auto Sales | 5★ | 307 | — |
| M&S Auto | 4.2★ | 847 | 71% |
| DriveTime Used Cars | 4.9★ | 1899 | 32% |
| Prestige Wholesale | 4.8★ | 232 | 43% |
| Car Deal Auto Sales | 4.8★ | 144 | 67% |
| Ganas Auto - Sacramento | 4.8★ | 436 | 90% |
Communication & Responsiveness
6mentions
Staff Friendliness & Service
5mentions
Our AI identified 6 mentions of "Communication & Responsiveness". Unlock the full report.
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0/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
5
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
3
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
3.8★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
mai
Jan 22, 2026
I’m trying to buy a car from them but they never answer the phone or emails
Chris G.
Oct 24, 2025
SMALL CLAIMS HERE WE COME!! Dishonest and unwilling to "fairly" back up their cars/deals. Don't try to throw me an obligatory bone and act as if you aren't at all responsible for any of the events just 250 miles after purchase. Tampered with gateway module so my mechanic couldn't get a code reading to diagnose the vehicle followed by determining that someone poured stop leak in the radiator to mask the blown head gasket. It only cost $900 to find this out. WHAT'S REALLY SKETCHY IS THAT THE GATEWAY MODULE WAS FUNCTIONING JUST 40 MILES BEFORE THE SALE OF THE CAR BC THE MODULE IS USED TO SMOG THE CAR. FISHY TO SAY THE LEAST. Total loss and then they want to give me back less than 1/2 the cost of the car as a parting gift. Not a good look, friends. BUYER BEWARE!!
hany samwel
Sep 24, 2025
great experience! easy and smooth they are very helpful
Janbaz Ameri
Sep 15, 2025
Kartel Cisco
Sep 11, 2025
THESE GUYS were great! THEY helped me get my first car . I’m super satisfied with everything from start to finish, it was a smooth transaction and I will be shopping with them again
Sadeya Janbaz
Sep 8, 2025
I bought my car from Cars To Go a little while ago and I couldn’t be happier with it. The miles were great for the price, and it’s been running smooth ever since. I’ve already taken it on a few long drives with no issues at all. The process of buying it was super easy and stress-free, and the staff made sure I left confident in my choice. Definitely glad I came here!
Sara Rawofy
Sep 8, 2025
Cars To Go made buying a car super easy for me. I found the perfect car with great mileage and it’s been running amazing since the day I drove it off the lot. The team was really helpful and answered all my questions without rushing me. They made sure I felt comfortable with my choice and the whole process was smooth from start to finish. I’ll definitely be coming back here for my next car!”
MADINA RAWOFY
Sep 8, 2025
Madina Rawofy
Sep 8, 2025
I had a great experience with Cars To Go! I recently bought a car from them, and I couldn’t be happier. The car has low miles, runs smoothly, and was priced very fairly. The staff was friendly, honest, and made the whole process quick and easy. I really appreciated how transparent they were and how they helped me find exactly what I was looking for. Definitely recommend Cars To Go if you’re looking for a reliable vehicle and great customer service!
Donna B.
Jun 20, 2025
They could be honest when they sale a car.I bought a 2005 Lexus RX 330 Not only did it have many repairs but they also sold it with no catalytic coverter.they replace it with a glasspak.it would not pass smog I had to pay 1600.to fix it so it would pass.filed complaint with Calif.Automotive Repair.even thro it's illegal to sale a care without the cinverter converter They did nothing either filed with DMV.we will see. Next stop small claims.
m.
Jan 22, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
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C.
Oct 24, 2025
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
h.
Sep 24, 2025
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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