RepDesk Blog

Data-driven insights on dealership reputation, review trends, and what the numbers really say about car dealerships across the country.

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Industry Trends

How ChatGPT Changed Dealership Reviews Forever

When someone asks ChatGPT "what's the best Honda dealer near me," your star rating matters less than it used to. Large language models don't just read your reviews.

Industry TrendsElk Grove, CA

How Elk Grove Dealerships Handle Negative Reviews

Elk Grove's car dealerships get plenty of reviews — over 550 per dealership on average. But when criticism arrives, the response varies wildly.

Industry Trends

The Response Rate Gap: Why Most Dealerships Leave Reviews Unanswered

Fewer than 30% of dealerships respond to the majority of their Google reviews. That silence is costing them customers.